AUDIOWEBPRO provides a completely plug-in free audio solution
using an small 20k Java applet. You must have Java installed and enabled
to hear Audio Web Pro audio. At this time our audio is not compatible
with webTV.
If you're having trouble hearing
the audio then please read the following help questions:
1. What browser and operating system are you running?
Audio Web Pro audio works on all modern versions of Microsoft Windows, Linux,
Solaris and Macintosh versions of Internet Explorer, Firefox,
Netscape and Mozilla browsers.
2. If you have already have the correct web
browser as listed above, you then need to be sure your browser has the
following:
This web page has an automatic script that will detect if Java is working
on your computer. If it is working properly you will get the message below
"Currently, Java is Enabled" If Java is not working on your
computer you will get the message below "Currently, Java is Disabled"
or "Unable to determine if Java is enabled on your computer"
Analysis of your computer:
3. Is Java installed and enabled on your computer?
Get the latest version of Java from the official Sun Microsystems Java
website:
Click Here The download is free of
charge.
4. What type of network connection do you
have?
While Audio Web Pro audio is designed to stream in at low bandwidth 28.8kbps,
Internet congestion and ISP problems can result in audio playback difficulty.
If you experience problems throughout the day, please contact your ISP.
5. Do you have any other audio programs open?
(RealPlayer, Windows Media Player, Winamp, etc.)
Other audio programs can prevent your browser from streaming Audio Web
Pro audio. Try closing your external programs and reloading the page.
6. Are you behind a firewall?
Most companies have their networks protected by firewalls. While Audio
Web Pro audio is designed to work through most company firewalls, there
may be certain exceptions that require system modifications. If you are
unsure or need assistance, please consult your system administrator.
7. Is there an error message in your Java
Console?
To view the Java Console in Netscape, visit the Communicator menu, click
on "Tools," then "Java Console."
To view the Java Console in Internet Explorer, you must first have the
console enabled. Visit Tools, then Internet Options, and click the "Advanced"
tab. Scroll down to "Java VM," and ensure the box labeled "Java
Console Enabled" is checked. Restart IE (if previously unchecked),
then select "Java Console" from the View menu. If an error is
reported within the Java Console, please report it to the webmaster of
the site at which you experienced problems.
8. Are your sound card and speakers working
properly?
You should check some other web sites with audio and see if you're able
to play any audio on your computer. For example cdnow.com is a good place
to hear music. (you'll need the real player plug-in)
9. I still can't get the audio to play, can I email AudioWebPro for help?
YES! Simply click hereand you'll be taken to our email help form.
